Christmas - the most joyful and peaceful time of the year? Not for our shipping providers. UPS, DHL & SkyNet etc. are even busier than usual and everyone is doing their best to deliver all parcels as quickly as possible. If your delivery is taking a bit longer than usual right now, we are sincerely sorry and appreciate your understanding!
If the status of your parcel in a trackinglink has not been updated for more than 3 working days (Monday - Friday), or if the tracking shows an obstacle for the delivery (e.g. address not found, parcel damaged, etc.), please contact our customer service team as soon as possible. We are available by phone Monday - Friday 7am to 11am (EST) at +1 (833) 961-2275.