If your tracking link isn’t working or there’s no update visible, it’s likely that the shipping provider hasn’t processed the parcel yet. You’ll receive the shipping confirmation once the parcel has been collected from our facility. Tracking updates will appear as soon as the carrier scans and processes the shipment. This may take up to 24 hours.
In rare cases, slight delays can occur. If there’s still no update after 3 business days, please contact our customer service team.