What does “Optimize resolution” mean? If your image file doesn’t have enough resolution for the product size you choose, it can look blurry or pixelated when printed. With our new “Optimize resolution” tool, we use AI to automatically enhance and upscale your image during the order process. This helps improve print quality, especially for larger formats, so your photo still looks sharp and impressive when you unbox it.
Do I always need to optimize the resolution? No. If your uploaded file already has high enough resolution for your selected product and size, there’s no need to optimize it. In our product designer during your order process, you can decide yourself whether to turn on AI optimization. You’ll find the button in the product designer, right above your image.
What if I’m not happy with the print after AI optimization? Our ultimate goal is always to bring you lots of joy with your MYPOSTER products. If you’re not satisfied with the final print result, even after using the AI enhancement, please email us at service@myposter.com with:
- 2–3 photos of the printed product you received
- Your order number
- A short explanation of what you’re unhappy with (for example, blurry details, visible pixels, or unexpected quality issues)
Our customer service team will review your case quickly and work with you to find a solution.