If you're unable to upload an image file in our product designer, it might be due to one of the following reasons:
File Format: We accept JPEG, PNG, HEIC/HEIF, WEBP, TIFF, and PDF files. If your image is in a different format, you'll need to convert it before uploading.
File Size: The maximum file size allowed per image is 100 MB. If your file is larger, you'll need to reduce its size and then try uploading it again. Here are some helpful tips for reducing file size.
If you need further assistance, please feel free to contact our customer service team.